Returns Policy

Returns and Exchanges

Wrong Size

If you have ordered the wrong size we will return your item and exchange for another size. Item must be in same condition as received (unwashed with tag still attached) Item must be returned within 15 days of purchase for local exchanges and 30 days for international - keep in contact if there are environmental delays - an extension can be requested. 

Please post the item you wish to exchange, we will not cover the return shipping back to you.  If you are overseas, you will need to cover the return parcel - shipping charge will need to be paid into our NZ Bank or Pay Pal Account - Please contact us first for instructions at hello@evomfitwear.com.  

Please post to the below postal box, with your full name, e-mail and order number.

Evom Nation Ltd
PO Box 48145
Silverstream Mail Centre 5142
Wellington, NEW ZEALAND

Faulty Item

If you believe your item is faulty, send us a picture of the fault first, once agreed, post your garment along with your return slip to our PO Box 48145, Silverstream Mail Centre 5142.  We will review garment and if deemed faulty we will replace or offer a store credit.  We endeavour to provide quality apparel and take full responsibility if your item is faulty. 

In some cases we may provide a return shipping label - not promised.  If you are based outside of New Zealand we will cover the return shipping via reimbursement - please screen shot receipt, once item is received we will place return shipping into your PayPal Account.

We 100% will not accept a faulty garment after 6 months of wear, after purchase.  Please read the wash instructions accordingly.  This is important to get the most out of your compression tights.  They will last you a number of years if you look after them.

If you have sent in a faulty garment for the second time and it is in the same place as before we will not replace this. 

Refund

If you are unhappy with your product, we will accept your return, Item must be in same condition as received (unwashed with tag still attached).  If this is not the case, then your item will be returned back to you. Your refund will not be processed.  

It is very important when you are choosing your size, you have checked your measurements and have used the size chart to guide you.